Part 1: Debug Mapbox Studio.md

mapbox-studio-enable-local-dumps.reg

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\mapbox-studio.exe]
"DumpType"=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\node.exe]
"DumpType"=dword:00000002

Part 1 - Debug Mapbox Studio.md

Initial diagnosis

All instructions assume 64bit version of Mapbox Studio.

Things to try frist

• make sure, there are no running mapbox-studio-exe or node.exe processes. If there are, terminate them.
• Open %USERPROFILE%\.mapbox-studio (paste this into address bar of Explorer).
  • Is there an app.db.compacted? If yes, delete it.
  • Is there an app.log? If yes, send it to us.
  • Is there a shell.log? If yes, send it to us.
• make a backup of %USERPROFILE%\.mapbox-studio
• delete %USERPROFILE%\.mapbox-studio
• does Mapbox Studio still crash? If yes, continue below.

Basic Information

To start with, let us know a little bit about your environment:

• Operating system:
  • Windows 7, 8.1?
  • 32bit, 64bit?
• Mapbox Studio:
  • version?
  • 32bit, 64bit?

Environment Variables

• press Windows-Key + R
• type cmd, press Enter
• enter those commands one at a time

ECHO %GDAL_DATA%
ECHO %PROJ_LIB%
ECHO %ICU_DATA%

• share the output, e.g. via a gist or a screenshot

Enable local dumps

• download mapbox-studio-enable-local-dumps.reg
• double click it
• affirm all prompts

The next time Mapbox Studio crashes, the crash information will be written to a file with a name like: %LOCALAPPDATA%\CrashDumps\mapbox-studio.exe.NNNN.dmp and/or %LOCALAPPDATA%\CrashDumps\node.exe.NNNN.dmp.

• the DMP files can be huge, but they compress really well with 7z (www.7-zip.org) and compression set to Ultra.

• share the 7-zipped DMP files

If this procedure does not create any dump files, try ProcDump:

ProcDump

• download and extract Windows Sysinternals ProcDump to a directory of your choice.
• cd into that directory on a command prompt:
  • press Windows-Key + R
  • type cmd, press Enter
  • type cd <FULL-PATH-TO-EXTRACTED-PROCDUMP>, press Enter
• start ProcDump:
  • type procdump -w -ma -e 1 -l -t node.exe, press Enter
  • you should see

• start Mapbox Studio
  • when Mapbox Studio crashes you should see something like this:

• the DMP files can be huge, but they compress really well with 7z (www.7-zip.org) and compression set to Ultra.

• share the 7-zipped DMP files