digisac.py

def get_chat_history(contact_id):
    if not contact_id:
        return ''

    token = os.environ.get('DIGISC_TOKEN')
    base_url = "https://ikatec.digisac.chat/api/v1"

    headers = {'Authorization': f'Bearer {token}'}

    response = requests.get(f'{base_url}/contacts/{contact_id}', headers=headers)
    current_ticket_id = response.json()['currentTicketId']

    if not current_ticket_id:
        return ''

    response = requests.get(
        f'{base_url}/messages?paginate=false&limit=25&order[0][0]=timestamp&order[0][1]=DESC&where[ticketId]={current_ticket_id}',
        headers=headers,
    )

    history = ""
    for message in reversed(response.json()):
        if message['type'] == 'ticket':
            continue

        sender = "Atendente" if message['isFromMe'] else "Contato"
        text = message.get('text', f'[Mensagem do tipo "{message['type']}"]')

        history += f"[{message['timestamp']}] {sender}: {text}\n"

    return history