wjlafrance · September 16, 2011 00:11
diff --git a/gistfile1.txt b/gistfile1.txt
 Dear William Lafrance: 

 Thank you for contacting Wells Fargo. My name is K******, and I am happy to assist you.

 I received your email instructing us to cancel your Online Banking service through Quicken. I am sorry that the service does not meet your needs at this time.

 As you requested, I canceled the service. Because we value your banking relationship, I also reimbursed your account in the amount of $9.95, corresponding to the fee that was recently charged to your account for this service. This reimbursement will post to your account within 2 business days.

 If the fee and the credit are initiated within the same statement cycle, these items will offset each other. The fee will no longer show up online or on your monthly statement.

 A fee will be assessed based on your cancellation date. If the service was canceled anytime within the billing cycle, you may receive an additional charge for the service the following month.

 You can continue to bank through your Wells Fargo Online banking session using your username and password at wellsfargo.com . Access to your Wells Fargo accounts online is provided at no additional cost to you. For more information, please call us anytime at 1-800-956-4442.

 I appreciate your business and the opportunity to address your concerns. Thank you for banking with Wells Fargo.

 Sincerely,
 K****** I
 Wells Fargo Online Customer Service

 Wells Fargo is dedicated to protecting your information. To learn about our security measures and what we do to protect your accounts online, go to wellsfargo.com/privacy_security/fraud/

 If you have another question about this subject, please click the Reply button at the bottom of the page. To ask a new question, click the Contact Us link at the top of the page.

 Original Message Follows: ------------------------

 We have again been assessed the $9.95 fee for a service we do not, have not, and will not use.

 We've decided that Wells Fargo is unable to meet our needs as a small business. We do not have the time to deal with a bank that is unable to find which customers they should and should not be charging and we are unwilling to have to ask for refunds every month.

 Please refund us, again, for the charges we should not have incurred. We will be closing our accounts either way, but would appreciate you refunding us the money you should not have taken, as an act of goodwill.

 RESPONSE
 -------------------

 From: Wells Fargo Online
 Posted At: August 16, 2011
 Subject: Re: Online banking questions (*********************)

 Dear William Lafrance:

 Thank you for contacting Wells Fargo. My name is A***, and I am happy to assist you.

 I understand your concern regarding a fee that was assessed to your account.

 I reimbursed your account in the amount of $4.98 and corrected the issue. This credit should be reflected in your account within two business days.

 If the fee and the reversal are initiated within the same statement cycle, these items will not be reflected online or on your next statement as they simply offset each other. You can verify this by confirming the removal of the assessed fee.

 My goal today was to provide you a complete and helpful answer. Thank you for banking with Wells Fargo.

 Sincerely,
 A*** H
 Wells Fargo Online Customer Service

 Wells Fargo is dedicated to protecting your information. To learn about our security measures and what we do to protect your accounts online, go to wellsfargo.com/privacy_security/fraud/

 If you have another question about this subject, please click the Reply button at the bottom of the page. To ask a new question, click the Contact Us link at the top of the page.

 Original Message Follows: ------------------------

 We do not use Quicken for online banking and never signed up to use it. If you valued our business, you would refund the entire fee.

 RESPONSE
 -------------------

 From: Wells Fargo Online
 Posted At: August 15, 2011
 Subject: Online banking questions (*********************)

 Dear William Lafrance:

 Thank you for contacting Wells Fargo. My name is T******, and I am happy to assist you.

 I have reviewed your inquiry about your service fee.

 Although the service fee was correctly applied, we value your business and in this case I have reimbursed your account for $4.98, which is a portion of the fee assessed. You will see this adjustment on your account within 2 business days.

 My goal today was to provide you a complete and helpful answer. Thank you for banking with Wells Fargo.

 Sincerely,
 T****** H
 Wells Fargo Online Customer Service

 Wells Fargo is dedicated to protecting your information. To learn about our security measures and what we do to protect your accounts online, go to wellsfargo.com/privacy_security/fraud/

 If you have another question about this subject, please click the Reply button at the bottom of the page. To ask a new question, click the Contact Us link at the top of the page.



 ORIGINAL MESSAGE:
 -----------------

 Our company was charged $9.95 for Quicken Online Banking. We are not using Quicken for any form of online banking and would like the charges and subscriptions removed.
	Dear William Lafrance:

	Thank you for contacting Wells Fargo. My name is K******, and I am happy to assist you.

	I received your email instructing us to cancel your Online Banking service through Quicken. I am sorry that the service does not meet your needs at this time.

	As you requested, I canceled the service. Because we value your banking relationship, I also reimbursed your account in the amount of $9.95, corresponding to the fee that was recently charged to your account for this service. This reimbursement will post to your account within 2 business days.

	If the fee and the credit are initiated within the same statement cycle, these items will offset each other. The fee will no longer show up online or on your monthly statement.

	A fee will be assessed based on your cancellation date. If the service was canceled anytime within the billing cycle, you may receive an additional charge for the service the following month.

	You can continue to bank through your Wells Fargo Online banking session using your username and password at wellsfargo.com . Access to your Wells Fargo accounts online is provided at no additional cost to you. For more information, please call us anytime at 1-800-956-4442.

	I appreciate your business and the opportunity to address your concerns. Thank you for banking with Wells Fargo.

	Sincerely,
	K****** I
	Wells Fargo Online Customer Service

	Wells Fargo is dedicated to protecting your information. To learn about our security measures and what we do to protect your accounts online, go to wellsfargo.com/privacy_security/fraud/

	If you have another question about this subject, please click the Reply button at the bottom of the page. To ask a new question, click the Contact Us link at the top of the page.

	Original Message Follows: ------------------------

	We have again been assessed the $9.95 fee for a service we do not, have not, and will not use.

	We've decided that Wells Fargo is unable to meet our needs as a small business. We do not have the time to deal with a bank that is unable to find which customers they should and should not be charging and we are unwilling to have to ask for refunds every month.

	Please refund us, again, for the charges we should not have incurred. We will be closing our accounts either way, but would appreciate you refunding us the money you should not have taken, as an act of goodwill.

	RESPONSE
	-------------------

	From: Wells Fargo Online
	Posted At: August 16, 2011
	Subject: Re: Online banking questions (*********************)

	Dear William Lafrance:

	Thank you for contacting Wells Fargo. My name is A***, and I am happy to assist you.

	I understand your concern regarding a fee that was assessed to your account.

	I reimbursed your account in the amount of $4.98 and corrected the issue. This credit should be reflected in your account within two business days.

	If the fee and the reversal are initiated within the same statement cycle, these items will not be reflected online or on your next statement as they simply offset each other. You can verify this by confirming the removal of the assessed fee.

	My goal today was to provide you a complete and helpful answer. Thank you for banking with Wells Fargo.

	Sincerely,
	A*** H
	Wells Fargo Online Customer Service

	Wells Fargo is dedicated to protecting your information. To learn about our security measures and what we do to protect your accounts online, go to wellsfargo.com/privacy_security/fraud/

	If you have another question about this subject, please click the Reply button at the bottom of the page. To ask a new question, click the Contact Us link at the top of the page.

	Original Message Follows: ------------------------

	We do not use Quicken for online banking and never signed up to use it. If you valued our business, you would refund the entire fee.

	RESPONSE
	-------------------

	From: Wells Fargo Online
	Posted At: August 15, 2011
	Subject: Online banking questions (*********************)

	Dear William Lafrance:

	Thank you for contacting Wells Fargo. My name is T******, and I am happy to assist you.

	I have reviewed your inquiry about your service fee.

	Although the service fee was correctly applied, we value your business and in this case I have reimbursed your account for $4.98, which is a portion of the fee assessed. You will see this adjustment on your account within 2 business days.

	My goal today was to provide you a complete and helpful answer. Thank you for banking with Wells Fargo.

	Sincerely,
	T****** H
	Wells Fargo Online Customer Service

	Wells Fargo is dedicated to protecting your information. To learn about our security measures and what we do to protect your accounts online, go to wellsfargo.com/privacy_security/fraud/

	If you have another question about this subject, please click the Reply button at the bottom of the page. To ask a new question, click the Contact Us link at the top of the page.



	ORIGINAL MESSAGE:
	-----------------

	Our company was charged $9.95 for Quicken Online Banking. We are not using Quicken for any form of online banking and would like the charges and subscriptions removed.