Created
June 20, 2014 19:18
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Add escalation to OTRS dashboard
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| <!-- dtl:block:ContentLargeTicketGenericFilterResponsible --> | |
| <li class="$QData{"Responsible::Selected"}"><a href="#" id="Dashboard$QData{"Name"}Responsible">$Text{"My responsibilities"} ($QData{"Responsible"})</a></li> | |
| <!-- dtl:js_on_document_complete --> | |
| <script type="text/javascript">//<![CDATA[ | |
| $('#Dashboard$QData{"Name"}Responsible').unbind('click').bind('click', function(){ | |
| $('#Dashboard$QData{"Name"}-box').addClass('Loading'); | |
| Core.AJAX.ContentUpdate($('#Dashboard$QData{"Name"}'), '$Env{"Baselink"}Action=$Env{"Action"};Subaction=Element;Name=$QData{"Name"};Filter=Responsible', function () { | |
| Core.UI.Table.InitCSSPseudoClasses($('#Dashboard$QData{"Name"}')); | |
| $('#Dashboard$QData{"Name"}-box').removeClass('Loading'); | |
| }); | |
| return false; | |
| }); | |
| //]]></script> | |
| <!-- dtl:js_on_document_complete --> | |
| <!-- dtl:block:ContentLargeTicketGenericFilterResponsible --> | |
| ### toegevoegd door TWs #### | |
| <!-- dtl:block:ContentLargeTicketGenericFilterEscalation --> | |
| <li class="$QData{"Escalation::Selected"}"><a href="#" id="Dashboard$QData{"Name"}Escalation">$Text{"Escalation"} ($QData{"Escalation"})</a></li> | |
| <!-- dtl:js_on_document_complete --> | |
| <script type="text/javascript">//<![CDATA[ | |
| $('#Dashboard$QData{"Name"}Escalation').unbind('click').bind('click', function(){ | |
| $('#Dashboard$QData{"Name"}-box').addClass('Loading'); | |
| Core.AJAX.ContentUpdate($('#Dashboard$QData{"Name"}'), '$Env{"Baselink"}Action=$Env{"Action"};Subaction=Element;Name=$QData{"Name"};Filter=Escalation', function () { | |
| Core.UI.Table.InitCSSPseudoClasses($('#Dashboard$QData{"Name"}')); | |
| $('#Dashboard$QData{"Name"}-box').removeClass('Loading'); | |
| }); | |
| return false; | |
| }); | |
| //]]></script> | |
| <!-- dtl:js_on_document_complete --> | |
| <!-- dtl:block:ContentLargeTicketGenericFilterEscalation --> | |
| ###### | |
| <!-- dtl:block:ContentLargeTicketGenericFilterMyQueues --> |
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| my %TicketSearchSummary = ( | |
| Escalation => { | |
| TicketEscalationTimeOlderMinutes => 1, | |
| Locks => undef, | |
| }, | |
| ### SOME WHERE ELSE IN THE FILE ### | |
| # show also responsible if feature is enabled | |
| if ( $Self->{ConfigObject}->Get('Ticket::Responsible') ) { | |
| $Self->{LayoutObject}->Block( | |
| Name => 'ContentLargeTicketGenericFilterResponsible', | |
| Data => { | |
| %{ $Self->{Config} }, | |
| Name => $Self->{Name}, | |
| %{$Summary}, | |
| }, | |
| ); | |
| } | |
| # show only myqueues if we have the filter | |
| if ( $TicketSearchSummary{MyQueues} ) { | |
| $Self->{LayoutObject}->Block( | |
| Name => 'ContentLargeTicketGenericFilterMyQueues', | |
| Data => { | |
| %{ $Self->{Config} }, | |
| Name => $Self->{Name}, | |
| %{$Summary}, | |
| }, | |
| ); | |
| } | |
| # show only Escalation if we have the filter | |
| if ( $TicketSearchSummary{Escalation} ) { | |
| $Self->{LayoutObject}->Block( | |
| Name => 'ContentLargeTicketGenericFilterEscalation', | |
| Data => { | |
| %{ $Self->{Config} }, | |
| Name => "bla ", | |
| %{$Summary}, | |
| }, | |
| ); | |
| } |
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