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Kim Yong Tak
ytkim4558
AWS CSE / OpenSearch SME. 고객 트러블슈팅과 MCP 기반 support-agent/Slack bot 워크플로를 설계해 응답 검증, 이슈 재현, 케이스 aging·에스컬레이션을 개선합니다.
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https://ytkim4558.github.io/
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