DeskWOW

<?php
$subdomain = 'YOUR DESK.COM SUBDOMAIN';
$api_key   = 'YOUR MULTIPASS API KEY';

// Create the encryption key using a 16 byte SHA1 digest of your api key and subdomain
$salted = $api_key . $subdomain;
$digest = hash('sha1', $salted, true);
$key    = substr($digest, 0, 16);

// Generate a random 16 byte IV

DeskWOW

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BEGIN SEARCH PAGE

DeskWOW

<div id="content">
  <div class="container index">
    <div class="row">
      <div class="col-md-12">
        <div class="col-md-8 {% if desk.page.theme.layout != 'left' %} col-md-push-4 {% endif %}">
          <div class="row topic">
            {% assign col = 0 %}
            {%for topic in topics%}
            {%if topic.desc contains 'heading' and col == 0 %}
          </div><div class="row topic">

DeskWOW

1) Must be used in conjunction with a Case Resolved rule. 
2) Email must go to assigned agent or assigned group so add this liquid to the To field: {% if case.user %}{{case.user.email}}{% elsif case.group %}{{case.group.emails}}{% else %}{{site.admin_emails}}{% endif %}
3) The first interaction from the customer is the case subject so can be added to the subject field by referencing {{case.subject}}.

DeskWOW

{% if desk.apps.get_satisfaction.enabled %}
{{ gsinit }}
{% endif %}

{% if favicon.size > 0 %}
<link rel="SHORTCUT ICON" type='image/ico' href='{{favicon}}' />
<link rel="icon" type='image/png' href='{{favicon}}' />
{% else %}
<link rel="icon" type='image/vnd.microsoft.icon' href='{{ "/favicon.ico" | portal_image_url: image_asset_host }}' />
<link rel="icon" type='image/png' href='{{ "/favicon.png" | portal_image_url: image_asset_host }}' />

DeskWOW

{% assign emails = case.emails_for_reply_theme %}
{% assign threadlength = emails.size|minus:1 %}  
{% for email in emails reversed %}

{% if forloop.first %}

{{email.new_html}}

{% if email.agent %}
{% if email.agent.signature %}

DeskWOW

This is a custom theme for the Desk.com Auto-Acknowledgement Email. It is styled to match the look and feel of the default email notification theme. If the private portal is enabled the My Cases link will display in the email.

DeskWOW

[Case #{{case.id}} Activity] {{ case.emails.last.subject }}

DeskWOW

var express  = require('express'),
  bodyParser = require('body-parser'),
  app        = express(),
  path       = require('path'),
  CryptoJS   = require("crypto-js");

app.use(express.static(path.join(__dirname, 'public')));
app.use(express.static(path.join(__dirname, 'bower_components')));

app.use(bodyParser.json()); // create application/json parser

DeskWOW

if (hashedContext === b64Hash) {
   res.sendFile(path.join(views, 'index.html'));
  } else {
   res.send("authentication failed");
};