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I'm sorry you're not able to connect your Echo device to a Wi-Fi network. Before you connect your Echo device to a Wi-Fi network, make sure:

-- Your Echo device is at least eight inches from any walls and windows and not near any sources of possible interference (such as microwave ovens or baby monitors).
-- You enter your Wi-Fi password correctly (including any numbers or non-English characters). Your Wi-Fi password is case sensitive and is not the same as your Amazon account password.
-- You meet the minimum bandwidth requirements for streaming through Alexa. Your Internet connection needs to be at least 512 Kbps (0.51 Mbps).
-- The device with the Alexa app is not connected to a wired network (for example, a laptop with an Ethernet connection).
-- Other devices (such as tablets or mobile phones) can connect to your network. If not, contact your Internet service provider, network administrator or the person who set up your network for assistance.
-- (Dual-band routers only) The network name (or SSID) is di