The WhatsApp Conversations feature enables automated, personalized WhatsApp messaging flows for customers who interact with places through Forkast. When a customer taps the WhatsApp button in a PasosModule step, a conversation is automatically created and tracked in the database, enabling contextual, fork-specific replies without requiring the customer to send any codes or identifiers.
Implementation Status: ✅ Production Ready
- ✅ conversations collection with 9 indexes (including TTL)
- ✅ Multi-channel form_templates architecture (pasos-form, whatsapp, email)