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Created July 25, 2024 16:01
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Process Management: Methods for Improving Products and Services, Eugene H. Melan, ASQC Quality Press 1992
Improving Performance: How to Manage the White Space on the Organizational Chart, Geary A. Rummler and Alan P. Brache, Jossey-Bass, 1995
Statistical Methods for Quality Improvement, Hotoshi Kume, The Association for Overseas Technical Scholarship, 1992
Guide to Quality Control, Dr. Kaoru Ishikawa, Asian Productivity Organization, 1992
Value Stream Mapping How to Visualize Work and Align Leadership for Organizational Transformation, Keren Martin and Mike Osterling, McGraw-Hill 2014
Learning to See: Value-Stream Mapping to Create Value and Eliminate Muda, Mike Rother and John Shook, Lean Enterprise Institute, October 2009
The Toyota Way: 14 Management Principles from the World’s Greatest manufacturer, Jeffrey K. Liker, McGraw-Hill, 2004
Lean Six Sigma for Service: How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions, Michael L. George, McGraw-Hill, 2003
Out of the Crisis, Deming, W.E., Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1982
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