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Process Management: Methods for Improving Products and Services, Eugene H. Melan, ASQC Quality Press 1992 | |
Improving Performance: How to Manage the White Space on the Organizational Chart, Geary A. Rummler and Alan P. Brache, Jossey-Bass, 1995 | |
Statistical Methods for Quality Improvement, Hotoshi Kume, The Association for Overseas Technical Scholarship, 1992 | |
Guide to Quality Control, Dr. Kaoru Ishikawa, Asian Productivity Organization, 1992 | |
Value Stream Mapping How to Visualize Work and Align Leadership for Organizational Transformation, Keren Martin and Mike Osterling, McGraw-Hill 2014 | |
Learning to See: Value-Stream Mapping to Create Value and Eliminate Muda, Mike Rother and John Shook, Lean Enterprise Institute, October 2009 | |
The Toyota Way: 14 Management Principles from the World’s Greatest manufacturer, Jeffrey K. Liker, McGraw-Hill, 2004 | |
Lean Six Sigma for Service: How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions, Michael L. George, McGraw-Hill, 2003 | |
Out of the Crisis, Deming, W.E., Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1982 |
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