sbkinney’s gists

sbkinney / sync_incident_counts.py

Created March 1, 2022 15:20

Grab the incident counts from problem tickets in Zendesk and write this data back to the tickets in bulk using a custom ticket field

	import json

	# Customize these four lines for your Zendesk environment
	zd_subdomain = 'subdomain' # the portion before .zendesk.com
	zd_user = '[email protected]/token' # Your email address
	zd_token = 'adbjhsabfjhbwshfubwhjsfbnsqjfcn' # Your API token
	zd_incident_field = 123456789 # Replace this with the ID of the custom ticket field you're using to store the incident count

	zd_headers = {'content-type': 'application/json'}

sbkinney / redirect.js

Last active December 25, 2015 15:29 — forked from anonymous/gist:6998140

Code snippet for Help Center that allows for forced redirect to the login page if the current user is anonymous/unauthenticated.

	$(document).ready(function() {
	if(HelpCenter.user.role === "anonymous") {
	window.location.replace("/access/unauthenticated?return_to=" + encodeURIComponent(window.location.pathname) + "&theme=hc");
	}
	}

sbkinney / test_target.php

Created December 17, 2012 18:57

	<?php

	$to = ''; //Whatever email you want
	$subject = 'Test Target';

	if ($_SERVER['REQUEST_METHOD'] == 'POST')
	{
	$message = "POST: \n";
	foreach($_POST as $key=>$value)
	{

sbkinney / zendesk_sso_basic.php

Created November 12, 2012 23:40

Example PHP script for SSO for Zendesk

	<?
	/*
	* Remote authentication stub for PHP
	*
	* This is meant as a template for your own customization. You can identify the user anyway you like,
	* integrate it into your intranet, web app or similar.
	*
	* You may call this script directly or have Zendesk redirect to it using the
	* Remote Authentication URL.
	*

sbkinney / import_sat_via_Zendesk_API.js

Created November 9, 2012 01:47

This is a method for pulling Zendesk data from a view via the API into a Google Docs spreadsheet

	/* This function runs when the spreadsheet is opened and populates a menu option
	labelled Zendesk that contains two options (7 days and 30 days) which are tied
	to the listed functions
	*/

	function onOpen() {
	var sheet = SpreadsheetApp.getActiveSpreadsheet();
	var entries = [{
	name : "Pull Satisfaction Data (last 7 days, rolling)",
	functionName : "getSatisfactionDataLast7"

sbkinney / report-csv-dl-zendesk.php

Created August 2, 2012 18:40 — forked from skipjac/report-csv-dl-zendesk.php

This downloads the scheduled report from Zendesk and saves it to the local server.

	<?php
	/*********************************************************************************
	This waits for the Zendesk Schedule report call and then downloads the
	file your Local server for you to act on with other functions or programs
	*********************************************************************************/


	$xmlDoc = new DOMDocument();

	//Reads the POST from Zendesk

Sean Kinney sbkinney