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skmedix/av-vendors-contact.md

Last active March 15, 2025 05:33
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Antiviruses False-Positives Report Emails
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av-vendors-contact.md
Engine Contact
360 [email protected]
Abusix [email protected], https://lookup.abusix.com/
Acronis [email protected]
ADMINUSLabs [email protected], [email protected], [email protected]
AegisLab [email protected]
Ahnlab [email protected], [email protected]
AILabs (Monitorapp) [email protected]
Alibaba [email protected]
AliCloud [email protected]
AlienVault [email protected]
AlphaMountain [email protected]
AlphaSOC [email protected]
Alyac (Estsoft) [email protected]
Antivir (Avira) https://www.avira.com/en/analysis/submit-url
Antiy [email protected]
Arcabit [email protected]
ArcSight Threat Intelligence [email protected]
AutoShun [email protected]
Avast [email protected]
AVG http://www.avg.com/submit-sample http://www.avg.com/us-en/whitelist
Baidu [email protected], [email protected]
BitDefender [email protected]
BforeAi https://bfore.ai/support
Bkav [email protected], [email protected]
Certego https://www.certego.net/en/contatti/
Chong Lua Dao [email protected]
CINS Army (Sentinel IPS) http://cinsscore.com/#contact
ClamAV http://www.clamav.net/reports/fp
Clean-MX [email protected]
Cluster25 [email protected]
CMC [email protected]
CRDF https://threatcenter.crdf.fr/false_positive.html
Criminal IP (AI Spera) [email protected]
CrowdStrike [email protected]
CSIS Security Group. [email protected]
CyanSecurity [email protected]
Cybereason [email protected]
Cyble [email protected]
Cylance [email protected]
Cynet [email protected]
CyRadar [email protected]
Deep Instinct [email protected]
DNS8 [email protected]
DrWeb [email protected]
eGambit (Tehtris) https://tehtris.com/egambit_fp.php [email protected]
Elastic Elastic False Positive Submission Form , https://discuss.elastic.co/t/submitting-false-positives/232322
Emsisoft [email protected] or [email protected] (false positives) https://www.emsisoft.com/en/support/contact/
Ermes [email protected]
ESET https://support.eset.com/kb141/?page=content&id=SOLN141
FireEye [email protected]
F-Prot [email protected]
F-Secure/WithSecure [email protected], [email protected]
Forcepoint ThreatSeeker [email protected]
Fortinet https://www.fortiguard.com/faq/classificationdispute http://www.fortinet.com/support/contact_support.html
GData https://www.gdata.de/help/en/general/GeneralInformation/submitFileAppURL/
Google (File Scanner) [email protected]
Google Safe Browsing (URL/Netloc Scanner) https://safebrowsing.google.com/safebrowsing/report_error/?hl=en
GreenSnow https://greensnow.co/contact
Gridinsoft [email protected]
Hacksoft [email protected]
Hauri [email protected]
Heimdal [email protected]
Hunt.io Intelligence [email protected]
Huorong [email protected]
Hoplite Industries [email protected]
Ikarus [email protected]
IPsum https://github.com/stamparm/ipsum
Jiangmin [email protected], [email protected]
K7 [email protected], [email protected]
Kaspersky [email protected]
Kingsoft [email protected]
Lionic https://www.lionic.com/reportfp/ [email protected]
Lumu [email protected]
Malbeacon [email protected]
Malwarebytes https://forums.malwarebytes.com/forum/122-false-positives/
Malwares.com (Saint Security) [email protected]
MalwareURL [email protected]
CTX (SaintSecurity) [email protected]
MaxSecure [email protected]
McAfee https://www.mcafee.com/support/s/article/000001921?language=en_US, [email protected]
Microsoft https://www.microsoft.com/en-us/wdsi/filesubmission
Microworld [email protected]
NANO http://www.nanoav.ru/index.php?option=com_content&view=article&id=15&Itemid=83&lang=en [email protected]
Netcraft https://report.netcraft.com/report/mistake
Inca (previous nProtect) [email protected]
Palo Alto https://live.paloaltonetworks.com/t5/virustotal/bd-p/VirusTotal_Discussions [email protected]
Panda [email protected], [email protected]
Phishing Database https://github.com/Phishing-Database/Phishing.Database#reporting-issues
PhishLabs [email protected]
Prebytes https://www.support.prebytes.com/helpcenter/removals/
Qihoo360 [email protected]
QuickHeal [email protected]
Quttera [email protected]
Rising [email protected]
SafeToOpen [email protected]
Sansec eComscan [email protected]
Sangfor [email protected]
Scumware.org https://www.scumware.org/removals.php
SecureAge https://www.secureaplus.com/features/antivirus/report-false-positive/
Seclookup [email protected]
Segasec [email protected]
Sentinel One [email protected]
SkyHigh [email protected], [email protected]
SOCRadar [email protected]
Sophos https://support.sophos.com/ [email protected]
Spamhaus https://www.spamhaus.org/dbl/removal/form/
Sucuri [email protected]
Symantec https://symsubmit.symantec.com/submit/false_positive https://knowledge.broadcom.com/external/article/173729/how-to-submit-false-positives-on-content.html
Tencent [email protected]
TheHacker [email protected] , [email protected]
Trapmine [email protected]
Trellix [email protected]
TrendMicro https://www.trendmicro.com/en_us/about/legal/detection-reevaluation.html, [email protected], [email protected]
Trustwave https://support.trustwave.com/virustotal-detection-review/
Trustlook [email protected]
Underworld [email protected]
URLQuery [email protected]
Varist [email protected] , [email protected]
VBA32 [email protected]
Viettel Threat Intelligence [email protected]
Vipre [email protected]
VirIT [email protected]
VirusDie [email protected]
Webroot https://www.webroot.com/us/en/business/support/vendor-dispute-contact-us
WithSecure/F-Secure [email protected], [email protected]
Xcitium Verdict Cloud (Comodo) [email protected]
Yomi [email protected]
Yandex [email protected]
Yandex Safebrowsing [email protected]
Zillya [email protected]
ZoneAlarm [email protected]
Zoner [email protected]
@Deon-Trevor
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Thaaaaank yooooouuuuu!!!

@Notobia
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Notobia commented Sep 10, 2023

You've saved me a ton of searching. Thanks!

@Mohtamim
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Weebroot:
https://detail.webrootanywhere.com/servicewelcome.asp?reason=talknotallowed&

@mdpabel
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mdpabel commented Nov 2, 2023

fortiguard
https://www.fortiguard.com/faq/antispam/blocklist

@zhouqiang0821
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Abusix
https://app.abusix.com/lookup-and-delist

@Mohtamim
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Fortinet-->
https://url.fortinet.net/rate/submit.php

@jgsaez9
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jgsaez9 commented Nov 23, 2023

Error sending email to (possibly the addresses no longer exist):
[email protected]
[email protected]

@Kabuchik
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Sangfor form: https://ti.sangfor.com.cn/analysis-platform?lang=EN-US

@Mohtamim
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BitDefender --> https://www.bitdefender.com/consumer/support/answer/29358/

@mdpabel
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mdpabel commented Dec 16, 2023

avira: https://www.avira.com/en/analysis/submit-url

@mdpabel
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mdpabel commented Dec 22, 2023

kaspersky: https://opentip.kaspersky.com/?tab=lookup

@mdpabel
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mdpabel commented Dec 23, 2023

fortiguard: https://www.fortiguard.com/contactus

@cosmin-pirlitu
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Arcabit: [email protected]

@AVelazquez97
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AVelazquez97 commented Jan 27, 2024 •
edited
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G-Data: https://submit.gdatasoftware.com/privacy?lang=en
QuickHeal: https://techsupport.quickheal.com/report-an-issue/false-positive
Certego: [email protected] (https://www.certego.net/en/contatti/ not found 404)

@ochoarobert1
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Fortinet new URL Disputal
https://www.fortiguard.com/faq/wfratingsubmit

@mdpabel
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mdpabel commented Feb 9, 2024

Cluster25: https://get.duskrise.com/delisting

@Kabuchik
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CYNET - Along with email there is a form https://www.cynet.com/services/#contact-cyops on their website

@zhouqiang0821
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VIPRE: https://helpdesk.vipre.com/hc/en-us/requests/new

@mdpabel
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mdpabel commented Mar 6, 2024

cyradar: https://cyradar.com/contact/

@mdpabel
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mdpabel commented Mar 16, 2024

gdata/G-Data : https://www.gdata.de/help/en/general/GeneralInformation/submitFileAppURL/

@Mohtamim
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Mohtamim commented Apr 9, 2024

weebroot--> https://www.brightcloud.com/tools/change-request.php

@Kabuchik
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Google (File Scanner) - [email protected]

@MiladArdehali
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Avira --> https://www.avira.com/en/analysis/submit-url

@bartoj35
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Forcepoint ThreatSeeker (e-mail no longer active): https://support.forcepoint.com/s/site-lookup

@zhouqiang0821
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safetoopen ---> https://safetoopen.com/unblock_websites

@saifullahsammoglossy
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Eset ----> [email protected]

@azraelito
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Phishtank.org ---> https://phishtank.org/contact.php

@mblumberg
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The reporting address shown above for Skyhigh ([email protected]) seems non-functional.
(For weeks it reported "disk full"; now it bounces with new detail provided.).
Also non-functional: [email protected]

Is anyone aware of an alternative address or channel for false-positive reports for this vendor?

@skmedix
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skmedix commented Feb 22, 2025

The reporting address shown above for Skyhigh ([email protected]) seems non-functional. (For weeks it reported "disk full"; now it bounces with new detail provided.). Also non-functional: [email protected]

Is anyone aware of an alternative address or channel for false-positive reports for this vendor?

@mblumberg Try [email protected], looks like it's working

High regards,

@ansondavis
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Seclookup : https://seclookup.freshdesk.com/support/tickets/new

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