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Antiviruses False-Positives Report Emails
cyradar: https://cyradar.com/contact/
Google (File Scanner) - google-at-virustotal@google.com
Forcepoint ThreatSeeker (e-mail no longer active): https://support.forcepoint.com/s/site-lookup
safetoopen ---> https://safetoopen.com/unblock_websites
Eset ----> samples@eset.com
Phishtank.org ---> https://phishtank.org/contact.php
The reporting address shown above for Skyhigh (virus_research_gateway@avertlabs.com) seems non-functional.
(For weeks it reported "disk full"; now it bounces with new detail provided.).
Also non-functional: GatewayAnti-Malware-SupportEscalations@SkyhighSecurity.com
Is anyone aware of an alternative address or channel for false-positive reports for this vendor?
Author
The reporting address shown above for Skyhigh (virus_research_gateway@avertlabs.com) seems non-functional. (For weeks it reported "disk full"; now it bounces with new detail provided.). Also non-functional: GatewayAnti-Malware-SupportEscalations@SkyhighSecurity.com
Is anyone aware of an alternative address or channel for false-positive reports for this vendor?
@mblumberg Try gatewayantimalwarefpsubmission@skyhighsecurity.com, looks like it's working
High regards,
Does anyone have report email/methods for Check Point? Thanks.
Have you guys gotten a reply from ADMINUSLabs? Bastards don't have contact/report form and just email address for reports and nothing, not even auto-reply enabled.
@rrecinos sorry to hear that , i am also waiting for them to ack / respond back to the email. Wondering if you have found any other way to report False Positive on ADMINUSLabs ? can you share if you know
The reporting address shown above for Skyhigh (virus_research_gateway@avertlabs.com) seems non-functional. (For weeks it reported "disk full"; now it bounces with new detail provided.). Also non-functional: GatewayAnti-Malware-SupportEscalations@SkyhighSecurity.com
Is anyone aware of an alternative address or channel for false-positive reports for this vendor?@mblumberg Try gatewayantimalwarefpsubmission@skyhighsecurity.com, looks like it's working
@skmedix , or anyone else --
To this day I've yet to get a reply from Skyhigh on a persistent false-positive; have tried all three emails above (two from the list, and one suggested in this discussion).
Does anyone have current/active contact info for SkyHigh, or other relevant advice?
Author
@GRMatt Unfortunately, I wasn't able to contact SkyHigh either; their inbox is rejecting everything. It looks like they're sharing a ticketing system with Trellix now though, so I would try contacting Trellix via email instead.
@rrecinos @ksingh-scogo
Have either of you managed to get into contact with ADMINUSLabs?
I have tried their form, and all contact emails and have received no correspondence.
I'm also trying to get into contact with SCUMWARE but every one of their forms are completely broken and there's no contact email.
ADMINUSLabs Team Dead!!! I tried to reach their support team via email, but haven't received any response from them. Is anyone able to contact them? I think we should report to virustotal team to exclude that security vendors.
Thank you for this. Still not able to reach Adimus either..
Same here - ADMINUSLabs is not responding.
What I tried:
- Wrote to ADMINUSLabs false/positive email
- Wrote to all other ADMINUSLabs email addresses
- Wrote to ADMINUSLabs on LinkedIn
- I asked VirusTotal for help - got none
- I asked SSLTrust for help - they added my service to a blacklist, which even looked more suspicious. Changed that back.
I don't understand how someone would include such a suspicious service in their offering (@VirusTotal @ssltrust)?
Btw. click on the "Submit CV" on the Contact page (https://www.adminuslabs.net/contact) and you'll see - what a professional company that is ;-)
I haven't tried to call them yet...
cyberfoxbd
Same here, tried several times, hey detect a false positive, contacted on their 3 email adresses but still no answer 3 weeks after.
Adminus is a shame honnestly
Hi,
I have tried each and every single email for WEEKS now and they do not respond - not even a courtesy reply. I have my business on pause, because they decided it was ok to conveniently flag my website as malicious even when this flag is a False Positive.
I reached VirusTotal for help, because this company ADMINUSlabs is affecting companies everywhere with their false positives and so far I have not gotten any response.
Other forums, say exactly the same about ADMINUSlabs, so I'm just curious of this is a real company or a business just created to damage companies online.
If someone gets a response or a solution to this, please post it here.
If not, I may need to start my business and websites from scratch due to this absurd company.
Incredible, over a month for me ... if a company can flag you they should be able to answer too.
Yup, having the same issue as many of you have with ADMINUSLabs. Almost a year now with no reply and going strong! lol and that's how I found this thread, out of sheer desperation.
Adding my voice from to the chorus. We have sent multiple messages and contact form submissions to ADMINUSLabs with no response whatsoever. We've also sent messages to VirusTotal and received the same lack of response.
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CYNET - Along with email there is a form https://www.cynet.com/services/#contact-cyops on their website